Returns & Refunds

We want you and your pup to love your Native Pup gear. If something isn’t right, we’ll make it right.

Return window: You can return items within 30 days of delivery.

Condition: Returned items must be unused and in their original condition. For hygiene reasons, we can’t accept toys or collars that a dog has used, unless the item is defective.

How to start a return: Email us at nativepupdesigns@gmail.com with your order number and the item you’d like to return. We’ll reply with return instructions. Please don’t send items back without contacting us first.

Return shipping: If you’re returning an item because you changed your mind, you pay for return shipping. If the item arrived damaged, defective, or wasn’t what you ordered, return shipping is free and we’ll cover it.

Refunds: Once we receive and inspect your return, we’ll refund your original payment method within 5 business days. Depending on your bank, it may take a few more days to appear on your statement. Original shipping charges are refundable only if the item was damaged, defective, or incorrect.

Damaged, defective, or wrong items: Contact us within 30 days of delivery with your order number and a photo of the issue. We’ll send a replacement or issue a full refund, whichever you prefer.

Exchanges: We don’t process direct exchanges. Return the original item for a refund and place a new order for the item you’d like.

Questions? Email nativepupdesigns@gmail.com and we’ll get back to you within 2 business days.